Extra peace of mind with our ‘Holiday with Confidence’ Guarantee
We know many of you will be feeling worried about booking a holiday in uncertain times, so we want to reassure you that you can book a short break or holiday with complete confidence.
We’ve added our ‘Holiday with Confidence’ guarantee’ to all new bookings to give you that extra reassurance over your holiday in the event that your holiday might be cancelled due to Coronavirus.
Here’s what our guarantee offers you:
- The opportunity to move your break to another date in 2020/2021*, with no administration charges
- A credit for a future booking*
- A no quibble refund
The Holiday with Confidence guarantee applies if the Coronavirus outbreak results in:
- 1. Closure of the park on the dates you have booked.
- 2. A ban or major restrictions on non-essential travel from the UK Government.
- 3. You or one of your party being unable to travel due to Coronavirus related sickness or isolation.
We know that demand is going to be high once the current social distancing restrictions are lifted, but you can book your holiday with confidence now and get your first-choice holiday dates and the best range of accommodation and touring pitch options.
Our holiday parks are the perfect place to relax, recharge and reunite with family and friends after being apart for so long.
Terms and Conditions:
*You must notify us of your request to change your date at least 48hrs prior to arrival. In the first instance email the park with the details of your booking; your booking reference number, your holiday date and your daytime contact details. Change of dates are all subject to availability and the alternative date can be taken in either the 2020 or 2021 season, for the same number of nights. If the cost of your alternative date is higher or lower than that of your original booking, then the difference in price at the date the request is made will be charged to you or refunded by us. Applies to existing and all new bookings for 2020 arrival dates. Group bookings and Tour Operator bookings not included. Direct Bookings only.